Frequently Asked Questions
Everything you need to know about shopping with TBCo
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
How can I return an item?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to receive a return authorization and a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What should I do if my item arrives damaged?
If your order arrives damaged, please take photos of the item and the packaging and contact our customer service team within 48 hours for a replacement or full refund.